The LEDC, along with it’s High Skill Investors, partnered with IDEO in 2013 to bring a human-centered perspective to the ongoing thinking about Lakeland and LEDC’s future following a City Visit to San Francisco/Palo Alto in 2011. The Lakeland team, which included community partners, was exposed to and immersed in the design thinking process, identified learnings, patterns and opportunity areas for Lakeland to explore and worked together to identify and  prioritize a range of concepts from quick wins to longer term initiatives.                                                                     Process Overview    Video Presentation    IDEO